Privacy Policy
Your privacy matters to us at Matb Ebal
Introduction
At Matb Ebal, we understand that starting your investment journey requires trust. This privacy policy explains how we collect, use, and protect your personal information when you visit our website at matbebal.pro or use our investment education services.
We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we're committed to maintaining the highest standards of data protection for our clients across Canada.
Information We Collect
We collect different types of information to provide you with personalized investment education and support:
Personal Information
Name, email address, phone number, and mailing address when you contact us or sign up for our programs. We also collect age and employment status to tailor our investment education to your situation.
Financial Information
Investment experience level, financial goals, and risk tolerance to customize your learning experience. We never collect actual account numbers or banking details.
Website Usage Data
IP address, browser type, pages visited, and time spent on our site. This helps us improve our educational content and website performance.
How We Use Your Information
Your information helps us provide better investment education services:
- Delivering personalized investment education content based on your experience level
- Communicating about our programs, workshops, and educational resources
- Improving our website and educational materials based on user feedback
- Sending periodic newsletters with investment insights and market education
- Responding to your inquiries and providing customer support
- Complying with legal obligations under Canadian financial regulations
Information Sharing and Disclosure
We believe in transparency about how your information might be shared. Here's when we may share your personal information:
Service Providers: We work with trusted third-party companies that help us operate our website, send emails, or analyze website traffic. These companies can only use your information to provide services to us and are bound by confidentiality agreements.
Legal Requirements: We may disclose your information if required by Canadian law, court orders, or regulatory authorities. This includes compliance with anti-money laundering regulations and financial reporting requirements.
Business Transfers: If Matb Ebal is acquired or merged with another company, your information may be transferred as part of that transaction. You'll be notified of any such change.
We never sell your personal information to marketers or advertisers. Your trust is more valuable to us than any potential revenue from data sales.
Your Privacy Rights
Under Canadian privacy law, you have several rights regarding your personal information:
Access Your Information
Request a copy of all personal information we have about you. We'll provide this within 30 days of your request.
Correct Information
Ask us to update or correct any inaccurate personal information in our records.
Delete Information
Request deletion of your personal information, subject to legal retention requirements.
Withdraw Consent
Opt out of marketing communications or withdraw consent for specific uses of your information.
To exercise these rights, contact us at [email protected] or call +15065429339. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
We take the security of your personal information seriously and use multiple layers of protection:
- SSL encryption for all data transmitted between your browser and our servers
- Regular security audits and vulnerability assessments of our systems
- Restricted access to personal information on a need-to-know basis
- Secure data centers with physical and electronic access controls
- Employee training on privacy and security best practices
While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and be cautious when sharing personal information online.
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal requirements:
Active clients: Information is retained while you're actively using our services and for up to 7 years after your last interaction, as required by Canadian financial regulations.
Marketing contacts: If you've only subscribed to our newsletter or downloaded resources, we keep your information for 3 years or until you unsubscribe.
Website visitors: Anonymous usage data is typically retained for 2 years to help us analyze trends and improve our services.
When we no longer need your information, we securely delete or anonymize it according to industry best practices.
Cookies and Tracking
Our website uses cookies to enhance your experience and provide personalized content. Here's what you should know:
Essential cookies: Required for basic website functionality, including security and navigation. These cannot be disabled.
Analytics cookies: Help us understand how visitors use our site so we can make improvements. These collect anonymous information about page views and user behavior.
Preference cookies: Remember your choices and settings to personalize your experience on future visits.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.
International Data Transfers
While we primarily operate within Canada, some of our service providers may process data outside of Canada. When this happens:
- We ensure adequate protection through contractual safeguards
- Data is only transferred to countries with adequate privacy protections
- We maintain oversight of how your information is handled abroad
If you have concerns about international data transfers, please contact us and we'll provide more details about specific safeguards in place.
Changes to This Policy
We review and update this privacy policy annually or when there are significant changes to our practices. When we make changes:
- We'll notify you by email if you're an active client
- We'll post the updated policy on our website with a new effective date
- Major changes will be highlighted in a prominent notice
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Children's Privacy
Our investment education services are designed for adults. We don't knowingly collect personal information from individuals under 18 years of age. If we become aware that we've collected information from a minor, we'll delete it promptly and notify the parents or guardians as required by law.
If you believe we've collected information from someone under 18, please contact us immediately at [email protected].
Privacy Questions?
Matb Ebal
480 Chaparral Dr SE
Calgary, AB T2X 3X8, Canada
Phone: +1 506-542-9339
Email: [email protected]